Privacy & Cookies

1. Introduction

Veolia (ES) UK Limited takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and we will indicate on the web site when changes have been made.

Privacy Policy

The information and any commentary contained on the web site is provided free of charge for information purposes only. Whilst every reasonable effort has been made to ensure the information and commentary are accurate and up to date, no responsibility for its accuracy and correctness, or for any consequences of relying on it, is assumed by Pro-Grow. The information and commentary does not, and is not intended to, amount to advice to any person on a specific matter. Any reliance you may place on the information contained on this site is entirely at your own risk and you agree that you have no right of recourse against Veolia UK & Ireland.

2. Who we disclose it to 

2.1   We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent.
2.2   If you give your consent, we may pass your contact details to third parties who may then occasionally send communications to you to provide information, offers that may be of interest to you.
2.3   In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.

3. Security

Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

We will not store financial details (credit or debit card numbers).

4. The information we collect

Where products are delivered on the internet, this involves placing your contact information on your device. These include small files known as cookies. They cannot be used to identify you personally.
Cookies are small text files that are placed on your computer by websites that you visit. These pieces of information are used to make the website work or improve services for you through, for example:-

• enabling a service to recognise your device so you don't have to give the same information several times during one task
• recognising that you may already have given a username and password so you don't need to do it for every web page requested
• measuring how many people are using services, so they can be made easier to use and there is enough capacity to make sure they are fast

We sometimes embed photos and video content from websites such as YouTube. As a result, when you visit a page with content embedded from, for example, YouTube, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

As a user of the website you can see all the information that is held about you and your company at any time via the ‘My Profile’ menu option. No other information about you is held on the website.

This personal information is required to process your Pro-Grow order.

How long do we keep this data?

We will retain this personal information about you until we are advised that you wish for your personal information to be removed from the website (see your rights,below). We will also remove your information if your company requests this (if you have left the business for example). 

Your rights

Under Data Protection law you have rights related to how we protect and look after your personal information

You have the right to ask us for your personal information that we hold and process about you. This is known as a subject access request.

You can also ask:

1. that any inaccurate information we hold about you is corrected;

2. that we delete information about you in certain situations;

3. that we stop using your personal information for certain purposes;

4. that we don’t make decisions about you by completely automated means;

5. that personal information you have given us be provided to you in a common machine readable format, or sent to a third party where this is technically feasible;

The rights set out above may apply in limited circumstances, and we may not always be able to comply with your request to exercise these rights. We will always try to respond to a request to exercise your rights within 1 month.

If you are unhappy with the way we handle your personal information, please contact us at the address below. We will try to address your concerns. If you have a complaint about the way we have handled your information, you can contact the Information Commissioner's Office who is the relevant authority in the UK, or the Data Protection Commissioner who is the relevant authority in EIRE.

5.  Can I control or delete cookies?

All recent versions of popular browsers (such as Internet Explorer, Google Chrome or Mozilla Firefox) allow you to control cookies. Typically, you can set your browser to accept or reject all, or certain cookies. You might, for example, be happy to accept a cookie that allows you to log in to a website, but prefer to reject any which are used to build a profile of your internet usage. You should also be able to set your browser to prompt you each time a cookie is offered.

Please be aware that restricting cookies may impact on the functionality of this website.

For more detailed instructions on how to control or delete cookies on different browsers, please visitwww.AboutCookies.org

6. Questions?

If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact pro-grow@veolia.com. We will endeavour to respond to you promptly.