Delivery Information

PRO-GROW Delivery Policy

Please read and understand the full Delivery Policy prior to placing your order.
If you have any concerns, contact us via pro-grow@veolia.com

Bulky Bag Deliveries

All Pro-Grow bulky bags are delivered using 3rd party hauliers.

The bulky bags are delivered using a tail-lift and hand manoeuvred pump truck NOT by a vehicle with a crane offload. We therefore, can only guarantee delivery to KERBSIDE or in most cases a driveway as long as it has an adequate hard standing area and can take the weight of a 7.5t and 18t lorries.

We CAN deliver if-;

  • You have an even, smooth and /or hardstanding area
  • There are no obstructions like trees. etc
  • Your location has enough room to accept a 7.5t or 18t lorry
  • You have enough room on your driveway - If not, delivery will be made to KERBSIDE

We CAN’T deliver if-;

  • The bulky bag is to be offloaded unto gravels, stone or an uneven surface
  • The lorry was has to go on a slope
  • There are obstructions such as trees etc
  • The pallet to be lifted over a KERB.

All ATTEMPTED deliveries will be charged to the customer if the customer refuses to provide detailed information and delivery is deemed impossible due to customer’s failure to read and understand Pro-Grow’s delivery information and restrictions.

The customer will be liable for re-delivery charges.

Attempted delivery and redelivery charges start from £45 + VAT.