FAQs

Where are you based?

Answer - We are based at Kings Cross, Central London but our main production sites are based in Basingstoke and Somerset. We have over 12 composting sites across the UK.

Where do you deliver to?

Answer- We are in partnership with the biggest pallet network(s) in the UK and deliver nationwide.

Are the bulky bags / pallets returnable (or collected)?

Answer - No. The bulky bags and pallets are not returnable or collected by us after use.

Can I place my order over the phone?

Answer - Unfortunately we cannot accept orders over the phone. All orders are to be placed on our website.

Does the price include delivery and VAT?

Answer - It depends. The bulky bags prices and multi offers include delivery and VAT. However, certain postcodes may carry additional surcharge. Please click HERE to check if your postcode carries an additional fee. And the individual bags prices do not include delivery however after adding your postcode in our system it will automatically calculate the delivery cost.

Why does my order for bulky bags have an additional Surcharge?

Some postcodes may carry an additional surcharge, unfortunately, we are unable to amend this as this surcharges are automated taking into consideration the area of delivery. See here for postcodes with extra fees.

Can I specify a delivery date?

Answer - Yes, In the delivery instruction table on step 3 of your order checkout you can add your preferred delivery day. Our standard delivery days are Monday - Friday.

Can I specify a delivery time?

Answer - Unfortunately we do not do timed delivery. However, you will be able to choose AM or PM delivery for an additional £12.00 - please contact our team for timed delivery on pro-grow@veolia.com

What size lorry do you deliver on?

Answer - Deliveries are made with 7.5t and 18t lorries based on the total weight of your order. The pallets are offloaded using a tail-lift and hand manoeuvred pump truck NOT by a vehicle with a crane offload.

Do you deliver on Saturdays/Sundays?

Answer - Unfortunately, we do not deliver over the weekend as our offices are closed.

Do I have to be at home when the delivery is made?

Answer - Ideally yes, however we can arrange for the driver to leave bags safe in your absence.

How much soil is in a bulky bag?

Premium Top Soil Bulky Bag - 1m3 - approx 750KG

Pro-Grow Lawn Conditioner Bulky bag - 1 cubic metre - approx 570KG

Pro-Grow Multi-Purpose Compost Bulky Bag - 1 Cubic Metre - approx 630KG

Pro-Grow Soil Conditioner Bulky Bag - 1 Cubic Metre - approx 750KG - this is 560KGS plus the wooden pallet (not sure how much you are considering the pallet here. SC is heavier than Topsoil).