Privacy Policy

Customer Privacy Notice

Here at Veolia, we understand that customers care about the use and storage of their personal information and we value your trust in allowing us to do this in a careful and sensible manner. We have created this privacy notice in order to demonstrate our commitment to the privacy of our customers.

What information do we collect?

When you request a product or service, we’ll collect some of your personal information, to make sure you have everything you need to make the most of our services. We use this information for the administration of your contract and to support the delivery of the services or products you have asked for.

The type of personal information we may collect from you are:

Name, Address, Telephone number(s), Email address, Date of birth, Payment details.

Why do we need this information?

The information requested during this process is required to complete the sale of the products or services that form part of your contract with us. We use the information we collect in a variety of ways in providing the service and operating our business, including the following:

  • We use the information provided along with the requested service information to supply you with contractual documents.
  • We use the information that we collect to operate, maintain, enhance and provide all features of the service, to provide services and information that you request, to respond to comments and questions and otherwise to provide support to you as a customer.
  • We use the information that we collect to understand and analyse the usage trends and preferences of our customers to improve our service.
  • We may use your email address or other information we collect (i) to contact you for administrative purposes such as customer service, or (ii) to send communications, including updates relating to products and services.
  • We may share your data with credit reference agencies to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. This is laid out in more detail in the “Who will your data be shared with?” section.

How long do we keep this data?

We will retain this personal information about you for as long as you are a customer and a further three years thereafter, or until we are advised that you wish for your personal information to be removed (see your rights, below). We will also remove your information if your company requests this (if you have left the business for example).

Who will your data be shared with?

In order to process your application, we may supply your personal information to credit reference agencies (CRAs). They will give us information about you, such as about your financial history. We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs may share your information with other organisations. The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at’.

Your data including name, phone number, email address and delivery address will be shared with third party haulier(s) and/or contractors in order to provide the services listed including delivery of products. 

Your rights

Under Data Protection law you have rights related to how we protect and look after your personal information. 

You have the right to ask us for your personal information that we hold and process about you. This is known as a subject access request. 


You can also ask:

  1. that any inaccurate information we hold about you is corrected; 
  2. that we delete information about you in certain situations; 
  3. that we stop using your personal information for certain purposes; 
  4. that we don’t make decisions about you by completely automated means; 
  5. that personal information you have given us be provided to you in a common machine readable format, or sent to a third party where this is technically feasible; 


The rights set out above may apply in limited circumstances, and we may not always be able to comply with your request to exercise these rights. 

If you are unhappy with the way we handle your personal information, please contact us at the address below. We will try to address your concerns. If you have a complaint about the way we have handled your information, you can contact the Information Commissioner's Office who is the relevant authority in the UK, or the Data Protection Commissioner who is the relevant authority in EIRE.

The data controller is Veolia UK & Ireland.
Registered head office: 8th Floor, 210 Pentonville Road, London, N1 9JY

For enquiries or to exercise your rights, please contact;

Data Protection Officer,
Kingswood House, Kingswood Crescent, Cannock, Staffordshire WS11 8JP.


Website Privacy Notice

The information and any commentary contained on the website is provided free of charge for information purposes only. Whilst every reasonable effort has been made to ensure the information and commentary are accurate and up to date, no responsibility for its accuracy and correctness, or for any consequences of relying on it, is assumed by Veolia Environmental Services (UK) Limited. The information and commentary does not, and is not intended to, amount to advice to any person on a specific matter. Any reliance you may place on the information contained on this site is entirely at your own risk and you agree that you have no right of recourse against Veolia Environmental Services (UK) Limited.

We use cookies in order to improve site performance, offer you a better browsing experience and enable you to easily share content. Cookies are pieces of information stored on your computer in simple text files which our server can read and record. These files do not contain any sensitive information. When you browse this website, you will be asked for your consent to the use of cookies.

Information about cookies

This policy applies to all visits to websites owned by Veolia or entities in its Group (hereinafter “the Websites”).

The aim of this policy is to inform visitors about the nature, function and use of cookies, and to assist them in their choice of computer settings.

What is a cookie?

Cookies are small files installed on the hard disk of an internet user’s computer when he or she visits a website. 

They are randomly allocated alphanumeric characters identifying a visitor so that the website manager can see whether that visitor has already browsed the website, and track the frequency of those visits and the visitor’s preferences. Cookies can also keep you connected, remember your preferences and provide you with relevant local information. 

Cookies do not introduce viruses. Once allocated, they do not search the internet user’s equipment for personal information. 

The only personal data a cookie might contain is data supplied by the internet user himself or herself, for example by filling out a contact form. In such cases the personal data is encoded so it can be read only by the server that created the cookies. If a visitor to the Website does not submit any personal data, the Website can tell that he or she has returned to pages previously visited, but is not capable of identifying who that user is.


How are cookies used?

The Websites use three categories of cookies for purposes explained in this policy. To ensure visitors to our websites are fully informed, we include information about the third party cookies of which we are aware. 


  • Functional cookies

These cookies are necessary (like session identifiers) for the smooth and secure browsing of the Websites and the use of their main functionalities.

On the first connection, a banner is displayed inviting the visitor to accept or reject cookies. If he or she accepts, the visitor can browse the Websites in accordance with the conditions of use. 

Rejection can impair some of the browsing functionalities of the Websites (examples are difficulties with saving or visualizing content). Also, if you wipe the cookies you will be disconnected from the Websites and there is a risk that your saved preferences will be deleted. In such cases, Veolia will have no liability for any dysfunction. 

The lifetime of these cookies can be up to 13 months from the date the visitor consents to their installation. 


Examples of these cookies are:







Indicates that the HTTPS version of this page should be used. Will be available for logged-in users.

23.15 days


This cookie helps with consistent navigation of tabbed pages and forms across a range of different browsers. It is set when you use pages where information appears in tabbed format.

365 days


This cookie is used to manage your login session


23.15 days


This cookie is associated with the AddThis social sharing widget, it stores an updated page share count.

2 years


Google Analytics

2 years


Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

3 months


Used to distinguish users.

1 day


This cookie is used to accelerate content delivery Cloudflare cookie



Indicates that cookie layer was shown on first visit.

3 years


Used by Drupal to detect if JavaScript is enabled



Randomly generated person identifier (used to associate a visitor with their profile)

2 years


Tracking cookie expiration value

2 years


Used to detect if HP popin was shown.

3 years

  • Analytic/performance cookies

 These cookies show the use of the Websites and allow their performance, traffic and audience to be measured and statistics to be compiled, and in particular allow the use of content to be measured so that the pages can be improved both ergonomically and in terms of content.  

Some cookies can occasionally be installed to measure the effectiveness of advertising content. 

Other cookies can be used to guard against computer fraud. If the visitor rejects these cookies it has no effect on the quality of the browsing experience.  

The activation of these cookies may result in data of a personal nature being transferred to countries that do not have an equivalent level of data protection to that of the UK. In such cases, Veolia satisfies itself that the transfer occurs only within the framework laid down by UK law and ensures that appropriate corporate and technical measures are taken to safeguard the confidentiality and security of personal data transfers. 

The lifetime of these cookies is two years.

These cookies are: Google Analytics


  • Shared or third party cookies

 These third party cookies allow the visitor to share content from our Websites with others, or to express an opinion about one of the Websites or their content. These cookies may also contain links for sharing on Facebook, Twitter and other comparable social networks.

Some cookies can also offer advertisements from Veolia’s partners, or be installed when the internet user browses other websites. Acceptance of these cookies enables third parties to offer the visitor targeted advertising; rejecting them does not necessarily stop advertisements appearing, but that advertising will no longer take account of the internet user’s centres of interest or preferences. 

If the visitor uses the “share” button, the third party website or social network concerned installs a cookie but only its issuer can read the information. We draw visitors’ attention to the fact that a social network having such a “share” button may be able to identify the internet user even if he or she does not use it, and track his or her browsing activity on the Websites. 

To find out more about third party cookies, you can consult the information given on the third parties’ websites about the installation of their cookies and their rules on data protection; we remind you, however, that Veolia cannot interfere with such cookies in any way.

Cookies installed by Veolia’s partners come from such companies as Google services (Maps, Analytics, Tag Manager, reCaptcha), Twitter Acquia Lift, Add This, Youtube, Cloudflare, Addtoany, New Relic, LinkedIn, Hubspot, Hotjar and Diskus.


Managing your cookies

The visitor has various options when it comes to managing, accepting or rejecting cookies, and can express his or her choice at any time by using the following methods. 

- Using browser settings 

 Most browsers accept the installation of cookies by default. However, the internet user can always choose to deactivate them, and can also ask the browser to give a warning whenever a website attempts to install a cookie.

To change the way cookies are managed, the internet user must change the settings on his or her equipment, not forgetting that doing so may deactivate some functionalities on websites visited subsequently. 

The steps vary depending on the browser on the terminal. They are described in each browser’s help page, including:


- By using a cookie management platform

The internet user can find information about behaviour-based advertising and online data protection at any time on the “Youronlinechoices” platform. This platform brings together online advertising professionals who use the website to enable internet users to accept or reject the cookies used by its member companies. 

- By contacting Veolia’s Data Protection Team on, or using the forms available above this privacy notice.


- By contacting the issuer directly 

For cookies installed by our Websites but originating from our partners, Veolia invites visitors to contact the partners directly via their websites to obtain information about their cookies.

Examples of Twitter + Facebook links




Your decision whether to accept or reject cookies is itself based on one or more cookies. If you delete the cookies integrated by our Website, Veolia will no longer know what you have decided and the next time you visit one of our Websites you will have to make your choice again. You will also have to repeat your choice if you use other browsers or other equipment such as a tablet or smartphone. 

For information about personal data provided via forms on this website please visit:

Unsolicited Email Policy

Internet user privacy is of upmost importance to us and our customers. Our success depends on our ability to maintain the trust of our customers. To this end, we have two overriding policies:

Message recipient policy

Before customers can receive email messages, advertising or promotions, customers must have agreed to receive such messages, by either purchasing from us or by opting into one of our mailing lists. Any recipient may request at any time to be removed from our list, and we will comply with that request. In addition, we will thoroughly investigate any allegations made by recipients relating to unsolicited messages.

Policy against advertising our website using unsolicited email messages

We require that all e-mails promoting our business or its products are sent only to customers who have agreed to receive such messages. We prohibit any advertising of our brand and Web site using unsolicited email messages. If you feel you've been sent unsolicited emails promoting our brand or website and would like to register a complaint, please email us using our contact page. We will immediately investigate all allegations made related to unsolicited messages.

Your email address is safe with us.

  • We never sell or share your email addresses with other companies.
  • You can unsubscribe at any time.
  • We require that each email message sent out from us includes an easy way for subscribers to remove themselves via an unsubscribe link.
  • If you receive a newsletter or email and decide you don't like it, simply click the unsubscribe link at the bottom of the email.
  • If you feel you've been sent unsolicited email and would like to register a complaint, please email us using our contact page.

Definition of Spam

Spam is unsolicited email sent in bulk. Any promotion, information or solicitation that is sent to a person via email without their prior consent, where there is no pre-existing relationship between the sender and the recipient, is spam.